- Brand, model and case number
- Watches look alike once on the bench. Brand, model and the case-back number identify the customer's piece, avoid mix-ups and are what a customer's insurance claim would need.
- Movement type
- Quartz, automatic and mechanical movements need very different work. Stating the movement explains why a service on an automatic watch costs many times a battery change.
- Work carried out
- Battery change, full overhaul, crown and stem replacement, crystal fitting or strap resizing: list each so the customer can see what was done and the shop can track its parts usage.
- Condition at receipt
- Note scratches, dents, a cracked crystal or missing links when the watch comes in. It protects the shop if the customer later claims the damage happened during repair.
- Water-resistance test result
- If the watch was pressure tested after resealing, write the result. Customers relying on water resistance need the proof, and it limits the shop's liability if the watch is later damaged by water.
- Repair warranty
- Give the warranty on the service and parts, such as one year on overhaul. It defines what the shop will redo free and what will be a new chargeable job.