Grievance Redressal
Last updated: · Betterwork, Pune, India
If something has gone wrong, with the website, your data, a demo, a payment or our conduct, we want to hear it and fix it. This page explains who to contact and what to expect.
Grievance Officer
- Designated under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
- Email: grievance@billingsoftware.co
- Postal address: Grievance Officer, Betterwork, Pune, Maharashtra, India
- Hours: Monday to Saturday, 10:00-18:00 IST. We also take complaints through the WhatsApp chat button on this website.
What you can raise
- A request to access, correct, delete or port your personal data, or to withdraw consent.
- Unwanted messages or calls after you asked us to stop.
- Content on the website you believe is inaccurate, infringing or unlawful.
- A billing, refund or service complaint that support has not resolved.
- Any concern about how a Betterwork employee or partner treated you.
What to include
Your name and the email or phone number you used with us, what happened and when, and what outcome you want. For intellectual-property complaints, include the URL and proof of your rights.
Timelines
- We acknowledge every grievance within 24 hours (IT Rules require acknowledgement within 24 hours and resolution within 15 days; we aim for both).
- Data-rights requests are resolved within 30 days, or sooner where the law requires; if we need longer we tell you why.
- Complaints involving a safety risk or unlawful content are acted on within 72 hours.
If you are not satisfied
- India: you may approach the Data Protection Board of India for data matters, or the consumer forum for service matters.
- EU/UK: you may complain to your national data protection authority or the UK Information Commissioner's Office.
- UAE: you may contact the UAE Data Office.
Questions about this page?
Write to our Grievance Officer or privacy team. We acknowledge within 24 hours.