- IMEI number
- The IMEI identifies the exact handset. Printing it on the job card and invoice proves which phone was repaired, protects the shop against claims about swapped parts and helps if a stolen device turns up for repair.
- Make, model and colour
- A display for one model will not fit the next. Recording the exact model and colour explains the part price and lets the customer confirm the right component was used.
- Fault reported and fault found
- Customers describe symptoms, technicians find causes. Showing both, such as 'not charging' and 'charging port replaced', makes the bill clear and helps if the same complaint returns.
- Part grade
- Original, OEM-equivalent and compatible displays differ widely in price and life. Naming the grade on the invoice prevents later arguments over why a replacement screen behaves differently.
- Repair warranty period
- Shops typically warranty the replaced part for a set number of days. Stating the period and what it covers, such as touch failure but not physical damage, defines what the customer can claim.
- Data and device condition note
- Note whether the customer backed up data, existing scratches, a cracked back panel or water marks. This protects the shop when a phone comes in already damaged in ways unrelated to the job.